Terms & Conditions

Order Limitations

Items offered on the Nintendo Online Store are for personal use only. All orders of a particular item are subject to quantity limitations of five (5) or less. We reserve the right to cancel orders that appear to be for commercial or retail use. These restrictions apply to orders placed by the same customer, those using the same credit card, or those using the same billing/shipping address. In the event your order is canceled, we will attempt to notify you using the e-mail provided with your order.

Order Acceptance

Your receipt of an e-mail order confirmation does not signify our acceptance of your order, nor does it confirm our offer to sell any products to you. Nintendo reserves the right to accept or decline your order for any reason at any time. In some cases, additional verification is needed before your order can be accepted. If additional information is required, we will attempt to contact you via e-mail or phone using the information you provided with your order. Shipping and delivery times given on our site will not take effect until your order is approved. If we are unsuccessful in our attempts to contact you, we have the right to refuse or cancel your order regardless of whether or not your order has been confirmed with a confirmation e-mail.

Returns Policy - Parts & Accessories

Within 30 days after delivery of your order, you may return the item(s) purchased directly from Nintendo, for a full refund or exchange. Nintendo will not accept returns of the following: (a) any item that is returned more than 30 days after delivery; or (b) any item that is not in its original condition, is damaged, or is missing parts. To return an item for a refund or exchange, please send it to the appropriate address listed below, along with a letter explaining whether you would like a refund or exchange:

U.S. Residents, return product to: Canadian Residents, return product to:
Nintendo of America Inc.
Attn. CS Returns
12521 128th Lane NE, Suite B
Kirkland, WA 98034-7719
Nintendo of Canada
2925 Virtual Way
Suite 150
Vancouver, BC V5M 4X5

Be sure to include your name, address, daytime phone number, e-mail address, and your order number. Please send the package via a registered or insured shipping method, as Nintendo will not be responsible for lost or misdirected packages. Nintendo will not refund the cost of shipping unless the return is a result of an error on our part.

In the event you request a refund for a return, we will credit the sale amount to the same credit card as was used for the order. Credits should appear within two billing cycles. Please contact us at 1-800-255-3700 or noaorders@noa.nintendo.com for more information.

Returns Policy - Software

Refund

Within 30 days after delivery of your order, you may return unopened software purchased directly from Nintendo, for a full refund. Nintendo will not accept refunds for the following items: (a) any item that is returned more than 30 days after delivery; or (b) any item that is opened or unsealed; or (c) any item that was not purchased directly through Nintendo.

Exchange

Within 30 days after delivery of your order, you may return defective software purchased directly from Nintendo, for exchange for the same item. Nintendo will not accept exchanges for the following items: (a) any item that is returned more than 30 days after delivery; or (b) any item that is not in its original condition, is damaged, or is missing parts; or (c) any item that was not purchased directly through Nintendo.

To return software for refund or exchange, please send it, along with a letter explaining why your are returning the software, to the appropriate address listed below:

U.S. Residents, return product to: Canadian Residents, return product to:
Nintendo of America Inc.
Attn. CS Returns
12521 128th Lane NE, Suite B
Kirkland, WA 98034-7719
Nintendo of Canada
2925 Virtual Way
Suite 150
Vancouver, BC V5M 4X5

Be sure to include your name, address, daytime phone number, and your order number. Please send the package via a registered or insured shipping method, as Nintendo will not be responsible for lost or misdirected packages. Nintendo will not refund the cost of shipping unless the return is a result of an error on our part.

In the event you request a refund (see "Refund" information above), we will apply the credit to the same credit card that was used for the order. Credits should appear within two billing cycles. Please contact us at noaorder@noa.nintendo.com or call 1-800-255-3700 for more information or if you have questions.

If it has been more than 30 days after delivery of your order, please visit www.nintendo.com/consumer/ index.jsp or call 1-800-255-3700 for troubleshooting information and repair or replacement options. Please do not send any products to Nintendo without contacting us first.

Errors on Our Website

We make every effort to ensure that the information on Nintendo's Online Store is complete, current and error-free. Despite these efforts, there may be instances where information regarding a product contains inaccurate or incomplete data, including with respect to price and availability. In the event a product is mispriced, Nintendo reserves the right to cancel any orders placed for that item at the incorrect price. We may also attempt to contact you via e-mail to see if you would like to proceed with the order at the correct price. If you no longer wish to purchase the item, you may request that the order be canceled.

Credit Card Procedures

For your convenience, your credit card will not be charged until your order ships. We will, however, obtain preauthorization from your credit card company prior to shipping your order which may result in a reduction in your available credit by your credit card company. Please contact your credit card company for more information. Orders that are canceled by either you or Nintendo are not charged to your account if the cancellation occurs prior to shipment of your order. If you want to cancel your order after it has shipped, see our Returns Policy for instructions, or contact Nintendo at 1-800-255-3700 or noaorders@noa.nintendo.com for return instructions.

Need More Information?

Please visit us at www.nintendo.com/consumer/orders.jsp for more information about our online store policies.