Order and Repair Status
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As we continue to follow the preventive measures put in place related to the COVID-19 pandemic, in accordance with local guidelines, some of our repair centers are now able to gradually restart services. We are working as quickly and safely as possible to get you playing again and appreciate your understanding.
While repair centers ramp up operations, repair orders will be prioritized in the order that they have been set up and received, including products currently held at repair centers that were in-process and not completed due to the closures. If you have an existing repair order, we will notify you via email when your product can be shipped to us.
When you receive this notification, please ship your repair order promptly and we will fix your product as soon as possible.
Stay up to date with the latest information on the status of our repair centers and get answers to frequently asked questions at support.nintendo.com/repair.